Recognise questions in DM
Answer pricing and shipping questions, hand the rest to a human.
Free plan · opens in the editor with everything pre-filled
The business case
Pricing and shipping are most of your inbox. Answering them instantly wins the sales that would have cooled off overnight, and everything unusual still reaches you — flagged, not buried.
Condition steps read the incoming DM. A pricing question gets the pricing answer, a shipping question gets the shipping answer, and anything else notifies you and tells the sender a human is on it.
Step by step
- Trigger
Someone DMs you a message containing “price”, “shipping”, “cost”
- 01
Checks whether their message contains “price”
- 02
If yes: Sends: “Plans start at $19/mo and you can cancel any time 💛” with “See pricing”
- 03
If no: Checks whether their message contains “shipping”
- 04
If yes: Sends: “We ship worldwide — free over $50, 2-4 days in the US 📦” with “Shipping info”
- 05
If no: Sends: “Good question! A human is picking this up and will reply shortly 💬”
Every message, button and keyword is editable before you go live, and you can add or rewire steps in the Flow Builder.
More ways to engage your audience
Launch “Recognise questions in DM” today
Free to start. Connect Instagram, open the template, change the words and publish.