Run DMs as a team, not a one-person bottleneck
Social media managers and agencies: share one inbox, hand out conversations fairly, label what matters and reuse the automations that work.
follower link pls! 🖤
your.brand Sent you a DM 💌
What’s getting in your way
One login, five people
Sharing an Instagram password around the team is a security problem waiting to happen.
Nobody owns the conversation
Two people answer the same DM; another slips through entirely.
Starting from zero every time
Every campaign rebuilds the same comment-to-DM setup by hand.
Templates agencies & teams use first
Auto-DM links from comments
Send a DM with your link every time someone comments on your post.
Check it outRecognise questions in DM
Answer pricing and shipping questions, hand the rest to a human.
Check it outSet up default reply
Answer any DM that doesn't match another automation.
Check it outAssign, auto-assign and label
Invite teammates by email, give every conversation an owner — or hand them out round-robin — and label them so nothing gets answered twice.
Three things to set up this week
- Step 1
Invite the team
Seats come with your plan: 1 on Free, 2 on Essential, 5 on Pro. No password sharing.
- Step 2
Turn on round-robin
New inbound conversations are handed out evenly across the team.
- Step 3
Start every campaign from a template
Proven automations, pre-filled and ready to adapt.
Questions from agencies & teams
Can I manage several clients from one login?
Not yet. Each MuChat workspace connects one Instagram account, and each login opens one workspace — so today, use a workspace per client.
Do teammates need the Instagram password?
No. Only the account owner connects Instagram, through Instagram’s own login. Teammates sign in to MuChat with their own email.
Your next customer is already in your comments
Set up your first automation in the time it takes to write one reply by hand.